Your purchase can be returned or exchanged, within 30 days of receipt, as long as it meets the following requirements:

• The product is returned in its original packaging.
• There are no visible signs of wear and tear. We advise that you only wear the shoes around your house (on carpeted flooring) for a limited time if there is a chance you might need to return them to Agua Viva USA.
• A copy of your original receipt.
• Our Return/Exchange Form filled out and returned with the merchandise. Our Return/Exchange Form can be downloaded from our web site. It can be found at the bottom of the page.
• If there was an error on our part, you will not be responsible for the return shipping of the merchandise.

You must return these products within 30 days of receipt, and pay the shipping costs of doing so.

The original Havaianas shoebox may NOT be used as mailing boxes. All merchandise must be returned in saleable condition. If an item is returned to Agua Viva USA that cannot be resold, the merchandise will be returned to you. You will be charged for the shipping cost of the merchandise back to you.

If an item is received after the 30 days, you will be charged a 25% Re-Stocking Fee. Items must be returned within 30 days of receipt.

Please allow 1-10 business days for your return to be processed. Once your return in processed a credit will be issued back to the payment method used.

Please note that we cannot refund any shipping charges.