agua viva usa...havaianas...havianas...

Customers who refuse to accept delivery of confirmed and shipped orders are liable for a minimum 20% restocking fee. Shipping charges will not be refunded. Additional Shipping Charges may apply.

Why was my order shipped to my billing address when I had a different address as my ship to address?

Our company policy is to ship your order to your Billing Address if your purchase exceeds $200.

Why was my credit card declined by fraud services?

We have upgraded our fraud protection services. If your credit card was declined, please make sure your billing address matches your address associated with your credit card and please make sure you enter the correct security code for your credit card.

If you attempt to use your card more than 5 times, your credit card will automatically be declined by fraud services.

If a purchase was declined by fraud services, it may show in your account as a "Pending" Transaction. Please rest assured that the money will not be taken out of your account. The transaction was Declined, so we do not have your order or the money from the order you placed.

If you have any questions or problems with your order being declined please do not hesitate to contact us at 720.851.5599 or email us info@aguavivausa.com.

What are my shipping costs?

You can calculate your shipping method, by adding the items to the shopping cart. Before you enter your payment information, you will be at a screen where you select your shipping method. Each shipping method will show the cost.

Where can I find the return/exchange form?

You can find our Return/Exchange form in our Return Policy under Information.

Here is a link to download the form:

Return/Exchange Form

Why do the Swarovski Havaianas cost less than others?

Our Swarovski Havaianas are of very High Quality and they are durable (a staff member wore a pair of Swarovski Havaianas to a college football game and it survived that!).

The reasons our prices are less than others:

We want everyone to be able to afford a pair of Swarovski Havaianas and be able to enjoy them, just like we do.
We just can not guarantee the crystals will not fall off, we don't know how anyone can guarantee that. The Crystals are glued on and at some point the crystals may come off. We send our Swarovski Havaianas with some extra crystals, just in case.

If you have any questions regarding the Swarovski Havaianas, please do not hesitate to contact us info@aguavivausa.com

Why don't my Havaianas fit me the same?

If you order several pairs of Havaianas in the same size, please note that not all the Havaianas you order are going to be the exact same length, width and the straps may be looser or tighter. It is just the way the Havaianas are manufactured.

Do you offer other shipping methods besides UPS?

The only shipping method we use is UPS.

The reason we selected UPS exclusively:
We have found UPS to be the most traceable and reliable. We do our very best to insure that your order leaves our warehouse in a timely manner and we find great piece of mind in knowing it will arrive to you when expected. UPS is a bit more expensive, but we have found in this case, you get what you pay for.

How do I care for my Sandals?

Wash you Sandal with Mild Soap.
Use a Soft Brush when scrubbing
Do not scrub any areas of your sandals with any decorations(crystals, beading, weaving, etc)
Do not use the Washing Machine or Dryer
Do not line dry. Your sandal could lose its shape.
Do not dry in Direct Sunlight.

What do I do, some crystals came off?

We use a special industrial glue to ensure maximum hold on the stones. But, through rough use, wear and tear a few stones may come loose. For this reason, an extra bag of stones is included in your order. A drop of super glue will do the trick. For major repairs email us for an estimate of repair.

*** Not all of the Swarovski Havaianas come with extra crystals. The Swarovski Star does not come with extra stars and the Swarovski Baguette does not come with extra Baguette Crystals***

How long will it take to receive my order?

Your order will be processed within 1-5 business days. We have selected UPS Ground for all our deliveries. UPS Ground will take 1-10 Business days for your item to arrive at your shipping location.

Special Orders will take a little longer to process. We can contact you regarding the expected delivery date.

Havaianas with Swarovski crystals can take up to 6 business days before they will be mailed out.

How long will it take to receive my backorder?

Please take into consideration the Havaianas are being imported from Brazil. We will try and keep you informed about the expected ship date of your Havaianas on the web site. If you have any questions about any back order item, please email us at info@aguavivausa.com.

What are my shipping options?

UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air

The reason we selected UPS exclusively:
We have found UPS to be the most traceable and reliable. We do our very best to insure that your order leaves our
warehouse in a timely manner and we find great piece of mind in knowing it will arrive to you when expected. UPS is a bit
more expensive, but we have found in this case, you get what you pay for.

More Shipping Information

Does Agua Viva USA ship Internationally?

Due to circumstances out of our control, Agua Viva USA no longer ships outside of the United States.

How do I get a tracking number?

A tracking number will be sent to you via email once your purchase has shipped.

What size should I order?

Havaianas are sized according to Brazilian sizes with an American translation as follows:

havaianas sizing chart
Brazilian Size	USA Size (Children)	USA Size (Women)	USA Size (Mens)
23/24	7/8
25/26	9/10
27/28	11/12
29/30	13
31/32	1/2
33/34		3
35/36		4/5	4/5
37/38		6/7	6
39/40		8/9	7/8
41/42		9/10/11	9
43/44			10/11
45/46			12/13

If you have ordered Havaianas before, please order the size you have previously ordered. The size chart above does not show the US sizes on the actual Havaianas.

The Kitten High and the Kitten Low are all in US Sizes.

What are my return/exchange options?

Your purchase can be returned or exchanged, within 15 days of receipt, as long as it meets the following requirements:

The product is returned in its original packaging.
There are no visible signs of wear and tear.
A copy of your original receipt.

You will be charged a 20% restocking fee for any returned merchandise.

More Return/Exchange Information

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Discover and Paypal.

How will the charge appear on my credit card?

The charge will appear on your credit card as: Agua Viva USA

Will I be charged for sales tax?

Orders shipped to an address within Colorado are subject to the appropriate Colorado Sales Tax. All out of state shipments are not subject to tax at this time.

Do you have another question you do not see here?

Please fill out the form in on our contact us section and we will respond as quickly as possible. You can also send us an email at info@aguavivausa.com or call 720.851.5599.

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