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women's decorative |
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havaianas swarovski crystal |
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men |
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accessories |
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information |
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Sign up to receive notices of new products and specials... |
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Your purchase can be returned or exchanged, within 30 days of receipt, as long as it meets the following requirements:
- The product is returned in its original packaging.
- There are no visible signs of wear and tear.
- A copy of your original receipt.
- Our Return/Exchange Form filled out and returned with the merchandise. Our Return/Exchange Form can be downloaded from our web site. It can be found at the bottom of the page.
- If there was an error on our part, you will not be responsible for the return shipping of the merchandise.
You must return these products within 30 days of receipt, and pay the shipping costs of doing so. The original Havaianas shoebox may NOT be used as mailing boxes. All merchandise must be returned in saleable condition. If an item is returned to Agua Viva USA that cannot be resold, the merchandise will be returned to you. You will be charged for the shipping cost of the merchandise back to you. If an item is returned after the 15 Day Return Policy, your credit will be charged for the shipping of the item back to you. Items must be returned within 15 days of receipt. |
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Please allow 1-10 business days for your return to be processed. Once your return in processed a credit will be issued back to the payment method used.
A 20% restocking fee will be the only charge. A refund will be issued to your credit card for 80% of the value of the merchandise and any applicable sales tax you may have been charged. Please note that we cannot refund any shipping charges.
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Your new style or size choice will be shipped within 2-5 business days after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a refund.
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If you plan on exchanging your Havaianas, but you do not want to wait during the shipping of the Havaianas back to Agua Viva USA and then back to you. You may reorder your Havaianas online, BUT you must make sure you print our return/exchange form, found below, and write your NEW ORDER NUMBER along with your OLD ORDER NUMBER on the form. Without both Order Numbers, you will be charged the 20% Restocking Fee. |
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shipping for your exchange |
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Exchanged Merchandise will be shipped to the original shipping information provided on your order form.
All exchanged merchandise will be shipped out UPS Ground, UPS Standard (to Canada), or UPS Worldwide Expedited, unless otherwise specified. Additional charges will apply for all exchanged merchandise.
International Customers returning merchandise for an exchange will be responsible for all shipping charges (Shipping of Items back to Agua Viva USA and Shipping of Items Back to you).
There will be no additional shipping charges if we sent the wrong item. |
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How to return Merchandise |
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Without exception, returns must be sent UPS, Federal Express, Express Mail or Priority Mail. All returns must be insured for full value. Please take note of your tracking number for returned merchandise. We will need the tracking number if the package becomes lost or stolen. Please make sure the Return/Exchange Form is included with your return.
Return to:
Agua Viva USA
Attn: Return/Exchange Department
17011 Lincoln Avenue #387
Parker, CO 80134 |
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